Customer Service

Shipping & Delivery

We aim to dispatch your order within a working day from any orders but no later than two days. If you order after 2pm that day it will count as the following day.

Depending on your chosen delivery service will depend on the delivery time. The fastest delivery will be 1-2 days from despatch with Next Day Delivery or First Class Recorded. The Standard service 2-5 days, we us 2nd Class Recorded or ParcelShop by myHermes.

The ordered goods will be delivered to your Paypal account address that you have given us. If you order a necklace and it is out of stock or order a bespoke item, we will contact you giving an approximate time of delivery.

If you live outside the UK you may have to pay the import charges (duties and taxes) when your item arrives in your country. You must also meet any customs clearance charges and fees. Please note: that customs policies are different for each country and we recommend you contact your country’s local customs office if you need that information.

Also note that packages may be subject to cross border examination by that country’s custom authorities.

If there is a problem with your order we will notify you as soon as possible by email that you have given with the order.

Shipping is free over £100 per order however if you return any items and the order amount is less than £100 shipping costs will be applied against that order and will be taken from the refund amount.

Privacy & Security

You can be reassured dancejewellery.co.uk will never pass on your information or sell it to any third parties. We may send an email from time to time with some promotional offer but you have the choice to opt out if you wish. For further information please see our privacy policy (link).

Returns & Replacements
You can return your item up to 4 weeks from the date of purchase. This doesn’t effect any statutory rights.

If you have placed your order you can cancel at any time however if you cancel after dispatch then you will not receive a refund on the postage.

If you wish to return your item please email us at rai@dancejewellery.co.uk with your reason, order number, your contact details, short item description and item number OR fill out the order form on the Order and Returns page.

Then send by some sort of tracking or proof of delivery to Dance Jewellery, 21, Birmingham Road, Hagley, West Midlands DY9 9JZ. Put in your delivery/invoice note from us so we know who it came from or a note in with your name and address.

When we receive the return items we will start the process of refunding and will refund within 30 days through the payment method and account you paid the order with. If you paid for extra postage services other than the “standard postage” Dance Rocks Jewellery Limited will only refund the “standard postage”. If you cancel only part of the order and return a portion of the order, you will only receive the difference that the item or portion of the order you returned makes if it had not been included on the first order. If the absence of that item makes no postal difference then no postage/carriage is refunded.

The liability for any charges in returning your goods to dancejewellery.co.uk, are yours, unless we at dancejewellery.co.uk have made an error.

All items must be returned with the relevant packaging it was sent in, with tags/ hygiene seals in tact and with no seals broken or not tampered with. You may try all jewellery on as you can in a shop but not pierced earrings (or other pierced items). Pierced Earrings are supplied in a hygiene clear plastic sealed plastic bag for your safety. As in a shop you may put this to your ear and inspect the quality of the item. Please do not tamper with or open the hygiene seal if you wish to return the item.

If your items are damaged or are not as described please let us know by email and return the item as soon as possible with an explanation of the problem. Please also include your order number, name, address and date of order and delivery. If it is found we are at fault we will refund your item and postage costs. Please include evidence of postage payment.

Ordering
By placing an order you have agreed that the information you have given to us is accurate true and complete.

Orders are subject to availability of items and our acceptance of your order. In the event that the item is unavailable we will refund your order payment via the method of payment you used to purchase the items. However if an item is out of stock or unavailable, we will notify you if we can order the item in and give you an approximate time we can supply it by, if we can. However you need to communicate with us as to what you want to do within 5 working days. If we do not hear from you we will not take the order any further and you will have to order again.

All prices of items on dancejewellery.co.uk are correct when inputted, however we have the right to change item prices at any time. We do not charge VAT as we are not yet VAT registered. Therefore VAT is not deductable off the purchase price if you order outside the UK. You will also be solely responsible for any taxation or custom duty due on your order.

No contract of sale for any product exists between you and dancejewellery.co.uk until we send our invoice to you via email after payment has been made through Paypal or any other payment method. The transaction must have also cleared.

After ordering an order confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method and cost with postage. An invoice is emailed once payment has completed. We notify you when your items have been sent to you with tracking number if appropriate to the postage.

Please check all the details on your confirmation email are correct. You must contact us as soon as possible if any details are wrong or incorrect.

Unaccepted orders will be emailed with the reasons why.

We will then take payment if the item is in stock and at that point we will issue an invoice of payment and dispatch within one working day. At this point the order cannot be cancelled and you will have to return the item via our Return Items procedure. We try to dispatch that working day but cannot guarantee this. We sent items to the address on your Paypal account so to prevent fraudulent transactions.

Payment, Pricing & Promotions

Payment is made at the moment through Paypal and we, Dance Rocks Jewellery Ltd do not hold any card data through purchases from the website. We adhere by Paypal’s rules and processing. For further details please contact paypal.co.uk for any further information. This is for online ordering and does not apply to any face-to-face sales. At face-to-face sales we accept credit and debit cards with Paypal Here.

We do accept bank transfers but not bank cheques.

Prices and promotions displayed on this website apply to items ordered via the website only.

If you have a promotional offer to redeem please put the code on the Checkout page where it says “Enter your coupon code:” below payment method.

On Sale items, other discounted vouchers, codes or offers, will not be allowed.

Viewing Orders
You can view your order at any time by signing into your account. A tracking number is given for 1-2 day services.
Updating Account Information
You must tell us of any changes in your details that you have supplied to us and it is your responsibility to do this as soon as it is reasonable possible. We shall take no responsibility if errors are made in delivery from details not being correct. Please see General Information on the Terms and Conditions page.